Cancellation and Refund Policy
At SanthoshManiAcademy, we strive to provide a seamless shopping experience for our valued customers. We understand that sometimes things don’t go as planned, and you may need to cancel or request a refund for your order. This Cancellation and Refund Policy outlines how we handle such requests.
Cancellation of Orders
- Order Cancellation: If you wish to cancel your order, you can do so before the item has been shipped. Please contact our customer support team at [santhoshmaniacademy@gmail.com] as soon as possible.
- Timeframe for Cancellation: We accept cancellations only within 24 hours of placing the order. Once an item is processed and dispatched for delivery, it cannot be canceled.
- Non-Cancelable Items: Some products, such as digital downloads, or special orders, may not be eligible for cancellation. Please verify the eligibility of your order when making a purchase.
Refund Policy
- Refund Requests: If you are not satisfied with your purchase or if you’ve received a damaged or defective item, we will gladly process a refund. Refunds will be made to the original payment method within 7–14 business days after receiving and approving your return.
Eligibility for Refunds:
- The item must be unused, unopened, and in its original condition.
- The request must be made within 7 days of receiving the product.
- The item must be returned in its original packaging.
- Any applicable shipping fees are non-refundable.
Please note that delivery times may vary depending on factors such as location, weather conditions, and holidays.
Return Process
- Return Procedure: To return a product, please contact our customer support team at [+91 9080180613] for instructions. Please include your order number and the reason for your return.
- Return Shipping: Customers are responsible for return shipping fees unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
Refund Method
Refunds will be processed using the same payment method as the original purchase. Please note that it may take up to 5-7 business days for your refund to appear on your account, depending on your bank or payment provider.
Exceptions to Refunds
Once your TNPSC books are shipped, you will receive an email with a tracking number. You can track the progress of your delivery directly through the courier service provider’s website or by contacting our customer support team.
Contact Us
If you have any questions regarding cancellations or refunds, feel free to contact us at:
- Phone: +91 9080180613
- Email: santhoshmaniacademy@gmail.com
- Address: 44, JJ Nagar, Narasingapuram, Attur, Salem – 636108
